Course Appendix & Quick-Reference Card

Keep this page open while you work. It condenses the whole course into things you can copy.

1. The pattern

Every strong instruction contains Goal · Scope · Limit · Why:

• Goal — what you want done.
• Scope — which dates, room types, staff, or guests.
• Limit — the hard boundary (price, count, budget, deadline).
• Why — the reason, so the AI can learn the preference.

The Goal/Scope/Limit make a recommendation correct; the Why is what trains the system.

2. Gold-standard prompts, one per bee

Pricing (WB1): "Deluxe rooms are slow for Thursday. You may discount to fill them but never below NPR 3,000, and stop once we hit 85% occupancy — I'd rather protect rate than sell out cheap."

Ops / dispatch (WB2): "Prioritize checkout-ready rooms for the 2 pm arrivals; inspect Room 204 first for an early VIP, and flag anything needing maintenance instead of just cleaning."

Marketing (WB3): "Write a short, warm SMS for repeat Dashain guests: 15% off a 3-night stay booked before Ghatasthapana, one clear booking link."

Reviews (WB4): "Draft a warm reply to the 4-star Booking.com review about breakfast timing. If any review looks fake or targets a competitor, flag it for dispute instead."

Complaints (WB7): "AC not cooling in Room 302; guest checked in an hour ago and is uncomfortable — needs a fix or a room move tonight."

3. Glossary

• Bee — a specialized AI assistant for one domain (WB1 pricing, WB2 dispatch, WB3 marketing, WB4 reviews, WB7 complaints).
• Co-Pilot — default mode. The AI recommends via cards; you approve, edit, or reject before anything happens.
• Auto-Pilot — earned, invite-only mode where a qualified stream acts on its own within your approved limits, logging every action. Requires ≥90% agreement over ≥100 decisions across ≥60 days with zero breaches.
• Confirmed Policy — a remembered rule the AI forms from your repeated edits and approvals; a hard boundary you can review or retire in Autonomy settings.
• Guardrail — a founder- or owner-set safety limit (e.g. the ±15% single-step price band). A breach demotes a stream out of Auto-Pilot immediately.
• Kill Switch — the master brake that freezes all background AI activity at once.
• Action Ledger — the permanent, append-only record of every AI action.
• Folio — a guest's running bill for their stay.

4. Auditing: "why did the AI do that?"

To check why a rate changed or why a room was assigned:

1. Open the Action Ledger in settings.
2. Search by room number, guest name, or date.
3. Each entry shows the acting bee, the timestamp, the governing policy (if on Auto-Pilot), and the reasoning behind the decision.

Because the ledger is append-only, it is a complete and tamper-evident history — the source of truth whenever you or an auditor asks what the AI did and why.