Owners and co-owners

A hotel can have more than one owner. A co-owner has the same full control as you: they see and manage everything at the hotel. Because that is a lot of power, adding an owner and handing over ownership both need extra proof that it really is you.

Where to find it: Settings → Hotel Profile → General, then Manage Owners on the Owner's Settings card at the top of the page. The page is called Owner's Settings. Who can use it: owners only. Managers and staff do not see the card, and opening the page directly shows You don't have access to this.

The Owner's Settings page

The Sample Hotel is a demo hotel, so its Transfer ownership card is locked. On your hotel the card has a Transfer ownership button.

The page has three parts:

• Owners — everyone who owns the hotel, with their email and the date they became an owner (Owner since). The person who created the hotel, or who took over as primary owner, carries a Primary owner badge. Your own line ends with (you).
• Transfer ownership — hand your place to someone else (see below).
• Pending invites — co-owner invites sent but not yet accepted, each with who sent it and when it expires. When there are none it says No pending invites.

What a co-owner can do

All owners have the same access. A co-owner can do everything the primary owner can, including the owner-only screens: API keys, social accounts, WhatsApp, Stayantra marketing, the guest payment account, tax identity, refund and purchase rules, business verification, and this Owner's Settings page. Every owner also receives every notice and alert a manager gets.

The only difference is the Primary owner badge, which marks the account Stayantra treats as the main contact.

Add a co-owner

Adding a co-owner takes three steps: you confirm it is you, you invite the new owner, and they accept from their own email. They have no access until they accept.

How the new owner accepts

The new owner opens the link in their invite email. The page is titled Co-own followed by your hotel's name, and says who invited them.

• No Stayantra account yet: they fill in Your full name, Choose a password and Confirm password (at least 8 characters), then click Create account and accept.
• Already an owner elsewhere and signed in: they click Accept and become a co-owner.
• Already an owner but signed out, or signed in as someone else: they click Sign in to accept (or Sign out and continue) and sign in with the invited email.

Once they accept, they appear under Owners.

Revoke an invite

Under Pending invites, click Revoke next to the invite, then Revoke invite. The link stops working. You can invite the same person again later.

Confirmation codes

The emailed code is the safety check for both adding an owner and transferring ownership.

A code works only for the task it was sent for. A code sent for a co-owner invite cannot be used for a transfer.

If the email could not be sent, the card says so. Ask for a new code in a minute, or open a support ticket if it keeps failing.

Transfer ownership

Use this when the hotel changes hands, for example after a sale or a family handover. The new owner takes your place, and you lose access to this hotel once they accept. Other hotels you own are not affected.

If you are the primary owner, the new owner becomes the primary owner. If you are a co-owner, the primary owner stays as they are.

Before you start

• Revoke any pending co-owner invite. A transfer cannot start while one is open.
• Only one transfer can be open at a time.
• While a transfer is open, nobody can add a co-owner.
• The new owner's email must not belong to a staff, manager or guest account.

Request the transfer

You see Transfer requested. Every owner is alerted by notice and email.

What happens next: the waiting period

Nothing changes for 72 hours (the cooling-off period), and not before Stayantra has called you on the phone number on your account.

While it is open, the card shows the status and how much of the cooling-off period is left:

The new owner's invite page is titled Take over followed by the hotel name. They accept with Accept and become an owner (or create an account first). At that moment they gain access and you lose it, in one step.

[!WARNING] If you did not agree to a transfer you see on this card, click Cancel transfer straight away and open a support ticket. Any owner can cancel, at any point before the new owner accepts. Cancelling stops the transfer and any invite already sent. Nothing changes at the hotel.

Stayantra can also reject a request after its checks. Either way, every owner is told.

[!NOTE] Ownership transfer is turned off on the public demo hotel. Its sign-in details are published, so nobody may hand it to someone else.

Remove an owner

There is no button to remove an owner. The page says All owners have the same access. To remove an owner, contact Stayantra support.

[!IMPORTANT] Stayantra turns this on. Removing a co-owner is done by Stayantra after checking the request with the owners. Ask for it from Help → Open a support ticket.

To leave a hotel yourself because it has been sold, use Transfer ownership instead.

If something goes wrong

See also Staff and owners for setting up your team, and Team for staff roles.