Install the apps
Stayantra runs in three places: the web app in any browser, which is the full dashboard; Stayantra Connect, the phone app for staff and owners; and Stayantra Go, the phone app for guests. Nothing needs installing on a computer.
Who this is for: the owner or manager setting up the hotel's devices, and the staff who will use them.
What exists today
| App | For | Where | Status |
|---|---|---|---|
| Web app | Owners, managers, front desk, back office | Any modern browser at app.stayantra.com | Available to everyone |
| Stayantra Connect | Staff and owners on their phones: tasks, alerts, approvals, the front desk on the move | Android (Google Play) | Closed testing: by invitation |
| Stayantra Go | Guests: book, check in, chat with the hotel during the stay | Android (Google Play) | Closed testing: by invitation |
| Connect and Go for iPhone | App Store | Not released yet |
Staff with an iPhone use the web app in Safari until the iPhone apps are released.
Get Stayantra Connect for your staff
Both phone apps are in Google Play's closed testing during launch. That means Google Play shows the app only to people Stayantra has added to its tester list; it cannot be found by searching the Play Store.
[!IMPORTANT] Stayantra turns this on. Each person who needs Connect must be added to the app's tester list with the Google account they use on their Android phone. Ask for it from Help → Open a support ticket, listing each person's name and the Gmail address on their phone.
Invite the person to your hotel first
Add them in Team → Staff → Invite staff so they have a Stayantra login (see Staff and owners). Their invite email says "On your phone, install Stayantra Connect to see your tasks and alerts." and, once Stayantra has published the store link, shows a Google Play button.
Ask Stayantra to add them as a tester
Send the Gmail address on their phone in a support ticket. Stayantra adds it and sends back the Google Play link.
Install from the link
On the phone, signed in to that Google account, open the link, accept the invitation to test, then tap Install on the Play Store page for Stayantra Connect.
Sign in
Open Connect and sign in with the same email and password as the web app (Log In), or Continue with Google if that is how their account was made. Forgot? sends a reset link. There is no QR code or pairing step.
Allow notifications
Accept the notification prompt so tasks and alerts arrive.
What each person sees in Connect depends on their role and skills, the same as in the web app. The Connect pages are described in Mobile apps and the staff guides.
Stayantra Go for guests
Guests do not need an app to book you: the marketplace at stayantra.com and your booking widget work in any browser. The Go app adds booking, online check-in and in-stay chat on Android. While Go is in closed testing, only guests added to its tester list can install it, so do not ask guests to download it yet. See the Go app for guests.
Use the web app in a browser
The web app works in any up-to-date browser: Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Go to app.stayantra.com and sign in.
- Keep the browser up to date. An old browser may show pages wrongly.
- Adding the page to your home screen or desktop ("Add to Home Screen", "Install page as app") gives you a shortcut that opens the web app. It is not a separate app and needs an internet connection like the website.
- Tick Remember me for 14 days only on your own device.
Recommended devices
| Where | Device | What it runs |
|---|---|---|
| Front desk | A computer or laptop (a larger screen makes the Smart Grid easier to read), with a reliable internet connection | The web app. A card machine or payment QR stand next to it if you take those. |
| Kitchen | A tablet on the wall or counter | The web app open on F&B Restaurant → Kitchen screen, where new orders appear. Add a kitchen printer if you want paper tickets: see Restaurant and printers. |
| Housekeeping, maintenance, service staff | Each person's Android phone | Stayantra Connect (or the web app in the phone's browser). |
| Owner away from the hotel | Your phone and laptop | Connect for alerts and approvals; the web app for everything else. |
One login per person: do not share a login between staff. Each person's work, approvals and history are recorded under their own name.
If something goes wrong
| What you see | What to do |
|---|---|
| The Play link says the app is not available | The phone's Google account is not on the tester list, or not the one you sent. Check the account in the Play Store and ask Stayantra to add it. |
| "This account isn't part of any hotel" in Connect | They are signing in with a different email from the one you invited. |
| Notifications do not arrive | Check that notifications are allowed for Connect in the phone's settings, and that battery saving is not stopping the app. |
Next
Connect Booking.com and other channels: Channel manager.
Staff and owners
Invite managers and staff, give them the skills that decide their work, help them back in when they are locked out, offboard them, and add co-owners.
Connect your OTAs (channel manager)
Set up Channex once, connect Booking.com, Expedia, Agoda, Airbnb, Trip.com and Hostelworld, match their rooms and rates to yours, and understand what Stayantra keeps in sync.