Rooms and rates

Guests book a room type at a rate plan, and the front desk puts them in a room. The setup wizard created your first room types and rooms; this page shows how to check and complete them, and how to create the rate plans that make them sellable. For pricing strategy, seasons and Exubee's price suggestions, see Revenue management.

Where to find it: Front Desk → Rooms for room types and rooms; Revenue → What You Sell for rate plans and packages. Who can use it: the owner and managers.

The three things fit together like this:

Thing	Example	Where
Room type (category)	Deluxe, base price NPR 5,400 a night, sleeps 2	Rooms → Room Categories
Room	Room 201, floor 2, a Deluxe	Rooms → Add Room
Rate plan	"Deluxe — Flexible", refundable, NPR 5,400	What You Sell → New offer
Package	"Bed and Breakfast": a rate plan with breakfast included	What You Sell → New offer + Add inclusion

The Rooms page

Front Desk → Rooms: counts of available, occupied, dirty, inspected and maintenance rooms, filters, and a card per room with its type, floor, price and amenities

Across the top: Total Rooms, Available, Occupied, Dirty / Cleaning, Inspected and Maintenance. Below, filter by category and floor, sort by room number, price or floor, and switch between the card view and a table view. Each room card shows its status, type, floor, guests it sleeps, price and amenities, with Edit Room and Block dates.

Add or change a room type

The Room Categories & Pricing dialog listing each category with its rooms, price and capacity, with Edit and Delete

Open Room Categories

On Front Desk → Rooms, click Room Categories. Room Categories & Pricing lists each type with its room count, price per night and maximum guests.

Click Add Category (or Edit on an existing one)

The Add New Category form with name, base price, capacity, description, cover photo and default amenities

Field	Required	What it is
Category Name	Yes	For example "Deluxe King Suite". Guests see it.
Base Price (NPR / night)	Yes	The normal nightly price. Rate plans start from it, and Exubee's price suggestions stay between 70% and 300% of it.
Max Capacity (Guests)	Yes	How many people the room type sleeps. Guests above it pay the extra-person charge from Stay rules.
Description	No	Bedding, view, size.
Category Cover Photo	No	JPG, PNG or WebP up to 4 MB, or paste an image link. Shown on the room type in your listing.
Category Default Amenities	No	wifi, tv, ac, coffee, bath, balcony, minibar, safe, desk, wardrobe, heater, fan.

Click Create Category (or Save Changes)

Delete removes a category after you confirm: rooms in it lose their category and its shared price and photos. This cannot be undone, so move rooms to another category first.

Add or change a room

Click Add Room

On Front Desk → Rooms, click Add Room (top right). To change a room, click Edit Room on its card.

Fill in the room

The Add New Room dialog with room number 106, category Deluxe, and the status set to Maintenance showing the maintenance window

Field	Required	What it is
Room Number	Yes	As on the door, for example "101". Must be unique.
Room Category	Yes	Its room type, shown with the price.
Room Photo	No	JPG, PNG or WebP up to 4 MB, or an image link.
Floor	No	Used for housekeeping floors and filters.
Guest Capacity	Yes	Normally the room type's capacity.
Initial Housekeeping Status	No	available, occupied, dirty, inspected or maintenance.
Amenities	No	Extras this room has beyond its category.
Room is active and bookable	When editing	Untick to retire a room without deleting its history.

Click Create Room (or Save Changes)

Take a room out of service

There are two ways, for two different situations.

The room is out of order from today. Edit the room and set Initial Housekeeping Status to maintenance. A Maintenance window appears: pick From, the Expected return date, a Reason (Maintenance, Renovation, Deep clean, Owner use, Other) and Notes. The room returns to sale on the return date; the nights before it are blocked.

The room will be out of order on future dates. Click Block dates on the room's card.

The Block Room dialog with From and Until dates, a reason and notes

Pick From and Until (exclusive). The end date itself is not blocked, so a guest may check in that day. Choose a Reason, add Notes, and click Block room. The room stays bookable outside the range. If guests are already booked into those nights, the dialog lists them so you can move them first. Upcoming blocks are listed in the same dialog, where you can release one.

A blocked room shows "Out of service" on its card, and its blocked nights cannot be sold.

Create your rate plans

Guests book a room type at a rate plan, so create at least one plan for every room type you sell. The setup checklist marks Rate plans as required.

Revenue → What You Sell with five rate plans on sale, each with its room type, refundability, price per night, Take off sale and Edit

Open What You Sell

In the sidebar, open Revenue → What You Sell and stay on the Rates & packages tab. If you see "Nothing to sell yet", create a plan with New rate plan; if it says "Add a room type first", do that on the Rooms page.

Click New offer

The dialog is Something new to sell.

Fill in section 1, the room and what a night costs

Field	What to enter
Photo	Optional. Shown on the offer card.
Name	For example "Standard — Flexible" or "Half Board".
Room type	The room type this plan prices.
Nightly rate (NPR)	The price for one night.
Cancellation	Refundable or Non-refundable.
Cancellation and no-show terms	Leave it on the hotel's terms from Stay rules, or give this plan its own.
Price	Set my own, or Derived from another plan to follow another plan's price up or down by an amount or a percentage (for example a non-refundable "Saver" 15% below "Flexible").

Add pricing rules (optional)

Below, add season, day-of-week, length-of-stay and group rules to move the nightly price. A worked example shows what a sample stay would cost. Details are in Revenue management.

Click Create

The plan is on sale straight away. Take off sale on its card stops selling it without deleting it.

A good starting set is one refundable "Flexible" plan per room type, and optionally a cheaper non-refundable plan derived from it.

Turn a rate plan into a package

Something new to sell: a Bed and Breakfast plan on the Deluxe room priced as the Deluxe Flexible rate plus a premium, with breakfast for two included

A plan with nothing included is a room-only rate. Add an inclusion and it becomes a package, marked with a Package badge.

Create the room type's room-only plan first (nothing included, on sale). A package is always priced as that room-only rate plus a premium, so when the room's price moves, the premium comes along and the inclusions are never given away.
Click New offer, name it (for example "Bed and Breakfast") and pick the room type.
Under 2 · What comes with it, click Add inclusion. For each: a label ("Breakfast for two"), the department (Food & drink, Transport, Laundry, Spa, Other), what it is worth, and Per night or Per stay. Food and drink can be limited to one outlet and a serving time.
Under the price, choose the Room-only plan it follows and set the Premium.
Click Create.

Staff then honour inclusions at the restaurant, laundry and transport desks, and the bill shows them as covered. Leave an inclusion's value empty only if you have not priced it; the totals then say they are incomplete.

Restrictions and price limits

Restrictions (top of What You Sell, or Revenue → Restrictions): stop-sell, minimum stay, closed to arrival or departure, and per-date prices, set per plan on a calendar.
Price floor and ceiling (bottom of What You Sell): the lowest and highest nightly price Exubee may set for each room type. Prices you type yourself are not limited by them.

Both are explained in Revenue management.

Decide how guests pay you: Payments and payouts.