Setup help and prices
You can set your hotel up yourself with these guides, for free. If you would rather have help, the Stayantra team can do the work with you over screen-share, or come to your hotel. This page lists what that help costs and how to book it.
Where to find it: Finish setup at the top of the sidebar, then the Setup help card. The same card is on Finance → Plan & Billing. Who can use it: owners and managers can see it. Only the owner can choose a route, book, pay, sign off or cancel.
The three routes
You first pick a route. Inside a route you then pick one of its packages, or build your own list of services.
| Route | What it is | Business verification (KYC) |
|---|---|---|
| Self-installation | Free. You follow these guides, and ask the Stayantra team through support tickets when you are stuck. | The owner uploads the documents in Finish setup → Business verification (KYC). |
| Remote setup | Guided screen-share sessions with the Stayantra team (about 2 hours each), plus the remote services you choose. | The owner uploads the documents in the product. |
| On-premise installation | The team comes to your hotel. Travel to and from the hotel is included anywhere in Nepal. On-premise installation is sold in Nepal only; outside Nepal, setup help is remote. | The team captures the documents on site, and a second Stayantra person checks them. |
Setup help only moves up: self-installation, then remote setup, then on-premise. See Upgrade to more help.
What each service costs
Each service has a base price. Prices below are before tax.
| Service | Nepal | India | International |
|---|---|---|---|
| Guided remote setup | NPR 5,000 | ₹4,100 | $127 |
| On-site installation & go-live | NPR 20,000 | — | — |
| Extra on-site day | NPR 10,000 | — | — |
| Data migration | NPR 6,000 | ₹4,920 | $152 |
| Staff training: on-site day | NPR 10,000 | — | — |
| Staff training: remote session | NPR 2,500 | ₹2,050 | $63 |
| OTA connection | NPR 3,000 | ₹2,460 | $76 |
| New OTA listing | NPR 8,000 | ₹6,560 | $203 |
| Website: new build | NPR 25,000 | ₹20,500 | $634 |
| Website: integrate existing site | NPR 7,500 | ₹6,150 | $190 |
| Social media setup | NPR 10,000 | ₹8,200 | $254 |
| Restaurant setup | NPR 8,000 | ₹6,560 | $203 |
| Payment gateway setup | NPR 3,000 | — | — |
A dash means the service is not sold in that region. On-site services and payment gateway setup (eSewa, Khalti, Fonepay) are Nepal only. OTA connections and new OTA listings are priced per channel, and restaurant setup per outlet.
What each service includes
| Service | What you get | What you provide |
|---|---|---|
| Guided remote setup | Property, rooms and rate plans configured; taxes, policies, users and roles set up. | A point of contact; room and rate information. |
| On-site installation and go-live | Everything in remote setup, plus Stayantra Connect on staff phones, printers and the kitchen print bridge, payment methods connected, go-live day supported, KYC captured on site. | A point of contact; devices and Wi-Fi; room and rate information; the original KYC documents. |
| Extra on-site day | One more team-day on site. | — |
| Data migration | Rooms, rates, taxes, staff, guest profiles and all future bookings moved from your old system or spreadsheets, plus up to 5 years of booking history, with a verification report. | Exports or sheets, and the right to transfer the data. |
| Staff training: on-site day | Role-based training on site for up to 12 staff a day. | Staff released at the agreed times. |
| Staff training: remote session | One 2-hour live session for one role group of up to 10 staff. | Staff online at the agreed times. |
| OTA connection | An existing OTA listing connected through Channex, with rooms and rates mapped. | Access to the OTA's extranet. |
| New OTA listing | Your profile created on the OTA (content, photos, policies) and connected. The contract with the OTA stays yours. | Photos, licences and bank details for the OTA. |
| Website: new build | A branded website with the booking engine: up to 8 pages in English and Nepali, up to 6 room types, domain connected, basic SEO and analytics. | Photos, texts, and a domain (or Stayantra registers one at cost). |
| Website: integrate existing site | A Book now button or booking widget with live rates added to your current website, plus tracking. | Access to the site or hosting, or your developer's time. |
| Social media setup | Facebook Page, Instagram and Google Business Profile set up, a branding kit, help with Meta business verification, a WhatsApp Business link and the first 10 posts scheduled. | Logo, photos and account ownership. |
| Restaurant setup | Per outlet: menu entered (150 items included), tables, recipes linked to stock and kitchen printers. | Menus, recipes and a printer. |
| Payment gateway setup | Help applying for an eSewa, Khalti or Fonepay merchant account, then connecting it. | Business documents for the gateway. |
Bigger hotels cost more
A service's price and the team's time grow with the size of your hotel. In Nepal:
| Service | Added to the base price | Team time |
|---|---|---|
| Guided remote setup | +NPR 2,000 per full 30 rooms | 2 sessions, +1 session per full 30 rooms |
| On-site installation & go-live | +NPR 250 per room above 20 (tapered) | 2 days, +1 day per full 30 rooms |
| Extra on-site day | — | 1 day |
| Data migration | +NPR 80 per year per room (tapered) | — |
| Staff training: on-site day | — | 1 day |
| Staff training: remote session | — | 1 session |
| Website: new build | +NPR 2,000 per page above 8; +NPR 1,000 per room type above 6; +NPR 3,000 per language above 2 | — |
| Social media setup | +NPR 2,500 per platform above 3 | — |
| Restaurant setup | +NPR 1,500 per 50 menu items or part of it above 150 | — |
Staff training is for up to 12 staff per on-site day, and up to 10 staff of one role group per remote session; restaurant setup is per outlet. "Tapered" means the per-room rate falls for larger hotels: the full rate up to 50 rooms, 80% of it from 51 to 100 rooms, and 65% above that.
The quote fills in your own figures from your hotel (rooms, staff, outlets, room types) under Your hotel, and you can change them. Above the largest size a service is sold for, the quote says Talk to us and the team prices it with you.
A service that needs a module is sold only when that module is on your plan: OTA services need Channel Manager, a new website needs Hotel Website, and restaurant setup needs Restaurant & POS. Without it, the service says "Needs the … module on your plan."
Packages
Each paid route has three packages. A package is a set of services at a discount. The discount never applies to an extra on-site day.
| Package | Route | What it holds | Discount |
|---|---|---|---|
| Remote Start | Remote setup | Guided remote setup, data migration, 2 remote training sessions | 10% |
| Remote Growth | Remote setup | Remote Start + 3 OTA connections, social media setup, payment gateway setup | 12% |
| Remote Complete | Remote setup | Remote Growth + a website (new build or integration) + restaurant setup | 15% |
| Essentials | On-premise | On-site installation, data migration, 1 on-site training day | 10% |
| Growth | On-premise | Essentials + 3 OTA connections, social media setup, payment gateway setup | 12% |
| Complete | On-premise | Growth + a website (new build or integration) + restaurant setup | 15% |
Example package prices before tax, with one year of booking history moved and the default figures otherwise:
Nepal (NPR)
| Package | 10 rooms | 25 rooms | 60 rooms |
|---|---|---|---|
| Remote Start (Remote setup, −10%) | NPR 15,120 | NPR 16,200 | NPR 22,180 |
| Remote Growth (Remote setup, −12%) | NPR 34,140 | NPR 35,200 | NPR 41,040 |
| Remote Complete (Remote setup, −15%) | NPR 61,030 | NPR 62,050 | NPR 67,690 |
| Essentials (On-premise, −10%) | NPR 33,120 (3 days) | NPR 35,330 (3 days) | NPR 45,130 (5 days) |
| Growth (On-premise, −12%) | NPR 51,740 (3 days) | NPR 53,900 (3 days) | NPR 63,480 (5 days) |
| Complete (On-premise, −15%) | NPR 78,030 (3 days) | NPR 80,110 (3 days) | NPR 89,370 (5 days) |
India (INR)
| Package | 10 rooms | 25 rooms | 60 rooms |
|---|---|---|---|
| Remote Start (Remote setup, −10%) | ₹12,400 | ₹13,290 | ₹18,210 |
| Remote Growth (Remote setup, −12%) | ₹25,840 | ₹26,710 | ₹31,510 |
| Remote Complete (Remote setup, −15%) | ₹47,960 | ₹48,800 | ₹53,440 |
International (USD)
| Package | 10 rooms | 25 rooms | 60 rooms |
|---|---|---|---|
| Remote Start (Remote setup, −10%) | $389 | $427 | $634 |
| Remote Growth (Remote setup, −12%) | $805 | $842 | $1,044 |
| Remote Complete (Remote setup, −15%) | $1,489 | $1,524 | $1,720 |
On-premise packages are sold in Nepal only.
Your own quote in the product is the price that counts. Prices, packages and terms come from Stayantra's published price book, and change only when a new price book is published. The public prices are also at stayantra.com/pricing.
Get a quote and book setup help
Open Setup help
In the sidebar, click Finish setup. The Setup help card shows the three routes. (If your hotel's setup is complete and Finish setup is gone, use Finance → Plan & Billing.)
Choose a route
Under Remote setup or On-premise installation, click Choose. Each card shows the lowest price for that route.
Pick a package, or build your own
Under Package, pick one of the three packages, or Build your own and tick the services you need under Services. If you pick a package, you can still add services under Add to the package. A package with a website asks you to choose Website: new build or Website: integrate existing site.
Check the figures for your hotel
Under Your hotel, check the numbers the quote uses: Rooms, Years of booking history to move, Staff to train, Role groups, Restaurant outlets, Menu items per outlet, Website pages, Room types, Website languages, OTA channels, Social platforms. Only the figures your services need are shown.
Read the quote
The quote lists each service, the price Before tax, the tax and the Total. It says how many remote sessions you get, or the team size and days on site. What you provide lists what the team needs from you. Enter a Coupon code if you have one.
Accept and pay the advance
Tick I accept the Installation Services Agreement (the version is shown). For an on-premise visit, also tick the line promising the team's accommodation and meals. Then pay the advance with one of the payment buttons. If nothing is due now, click Accept.
Not ready to book? Click Save the quote for later. The card then says "Your saved quote: …" and you can change it or book it from the same place.
[!NOTE] If the card says "The Installation Services Agreement is being finalised, so setup help cannot be booked yet", save the quote now and book it once the agreement is published.
Paying
50% is paid when you accept the quote and the rest at sign-off. An engagement under NPR 10,000 is paid in full upfront. Cancelling an on-premise visit within 7 days of it keeps NPR 10,000 of the advance. Delivered work is deemed accepted after 7 days without a written defect, and defects are fixed free for 14 days.
- Outside Nepal the full-payment threshold is INR 8,200 or USD 150.
- Payments go through the same payment methods as your subscription, from Plan & Billing. Only the owner pays; a manager sees "The hotel owner pays it from Plan & Billing."
What you provide for an on-premise visit
For an on-premise visit you give the team accommodation and three meals a day for the days of the visit. This is never charged to you or to Stayantra: it is your part of the Installation Services Agreement. The quote shows the team size and the number of days so you can plan.
You also name a point of contact, release staff for training at the agreed times, and have your data, devices and Wi-Fi ready.
After you book
The card shows your booking's progress:
| Status | What it means |
|---|---|
| Quote saved | You saved a quote. Nothing is booked. |
| Booked: advance due | You accepted. Pay the advance to go ahead. |
| Advance paid: plan the visit | Propose dates for the work. |
| Scheduled | The dates are confirmed. |
| Being rescheduled | New dates are being agreed. |
| In progress | The team is working on your hotel. Day logs appear under Day logs. |
| Delivered: please sign off | The work is done. Sign off each deliverable, or report a defect. |
| Signed off: balance due | Pay the balance. |
| Complete | Finished. |
| Cancelled | The booking was cancelled. |
While your booking runs, the card also shows:
- Total, Paid, Dates (proposed or confirmed), and for on-premise the Team size and days. Your team names the Stayantra people assigned.
- A checklist of what the team needs from you: Point of contact, Room and rate information, Access the services need, Menus, Staff training timetable, Devices and Wi-Fi ready, Accommodation and meals for the team, KYC originals ready. Only the items your services need appear. Some take a file upload.
- For access (OTA extranets, domain, social media, hosting, payments), a small form to Hand over securely a login. You can Withdraw it later.
- Propose dates (or Move the dates). Moving an on-premise visit that is less than 7 days away costs a fee, shown before you confirm and charged with the balance.
- Deliverables: each one shows Not started, Done, Signed off, Defect reported or Fixed. Click Sign off, or Report a defect and describe it.
Delivered work that has no written defect report is treated as accepted after 7 days. After sign-off, defects you report within 14 days are fixed at no cost.
Cancel setup help
Click Cancel setup help, read what is refunded, then click Cancel it (or Keep it).
- Up to 7 days before the start date, cancelling is free and everything you paid is refunded. The card says "Free to cancel until …".
- Within 7 days of an on-premise visit, Stayantra keeps NPR 10,000 (INR 8,200, USD 150) of what you paid and refunds the rest. Remote setup has no such fee.
- If nothing has been paid, nothing is refunded.
- Once work has started, you cannot cancel from the card. It says "Work has started, so this engagement cannot be cancelled here. Contact Stayantra." Open a support ticket.
Upgrade to more help
You can move up at any time: from self-installation to remote setup or on-premise, or from remote setup to on-premise.
Start the upgrade
On the Setup help card:
- If you chose self-installation, click Get help from our team.
- If you booked remote setup, click Upgrade to on-premise.
Choose the new route and services
Click Upgrade to this on the route you want, then pick a package or services as for a new booking.
Pay the difference
The quote credits what you have already paid.
How an upgrade is priced:
- Services already delivered are never charged again.
- Paid services not yet delivered count as credit, and you pay the difference.
- A remote setup that has already been delivered is not credited, because its sessions were used.
- Once your setup help is on the highest route, the card says "Your setup help is already on the highest route."
The Installation Services Agreement governs every paid engagement. Read it at stayantra.com/legal/installation.