Housekeeping

This page is for housekeepers and housekeeping supervisors using Stayantra Connect. It covers the room status board, cleaning tasks, the photo proof a hotel can require, linen, lost and found, minibar checks and fault reports.

Where to find it: the Today tab (your Rooms board), the Tasks tab, and More → Housekeeping linen. Who can use it: staff with the housekeeping job. Managers and owners see the same screens for the whole hotel and inspect rooms.

The room status board

With the housekeeping job, Today opens Room status ("Mark rooms clean, inspected and ready"). Rooms are grouped in this order: Dirty, Inspected, Occupied, Maintenance, Ready. Each room shows its type and floor.

Each room has one button that moves it to the next status:

Without a signal the change is kept on the phone: "Saved on this phone", and a Queued tag on the room until it is sent.

When the hotel inspects after cleaning

Some hotels have a supervisor check every room after it is cleaned. Then a housekeeper sees Mark cleaned on a dirty room, and the room waits as Awaiting inspection. The supervisor (a manager or owner) taps Pass inspection, or Send back with a note under What must be redone ("Housekeeping gets one more clean with your note."). The room is not ready until it passes.

Your tasks

The Tasks tab (My Tasks for Today) lists the work dispatched to you: cleaning, inspections, room service, luggage and requests from guests. The number on the tab is how many are waiting or in progress.

• Tasks are grouped by job. Under each job come your own tasks first, then open tasks anyone with that job can take. Tap Take this task to make one yours.
• The search box (Search room, notes or task ID) and the chips filter the list: Active, All, Dispatched, In Progress, Completed, Flagged, Cancelled, and the task types.
• Each card shows the type, Room 204, the status, the priority (High Priority, Medium, Low), the notes or the standard steps, and the minimum time the task should take.

Do a task

Some hotels require an after photo before a room can be closed. Then you see "An after photo is needed to close this task." Without it, a completion is refused when it syncs, and the card shows Not saved yet with Fix and send again.

A room inspection task shows Pass and Fail instead. Pass makes the room ready to sell; Fail sends it back for another clean and needs a short note.

Task details

Tap View details on a card to see the notes, who it is assigned to, the Timeline (created, dispatched, started, completed, and the time taken against the minimum), the Before and After photos and, for managers, the guest's rating.

Linen

Open More → Housekeeping linen and choose Linen. Each item shows how many are Clean, In room, Soiled, at the Laundry, and the Par level. Below par marks items that need restocking.

To record a movement, tap Log movement:

1. Pick the Movement: Received into store, Issued clean to room, Returned soiled, Sent to laundry, Returned from laundry, Lost, Damaged or Written off.
2. Pick where it Goes to: Clean closet, Room, Soiled closet or Laundry.
3. Enter the Quantity (a whole number) and any Notes.
4. Tap Save movement.

The Cleaning tab on the same screen lists the room-cleaning tasks waiting and in progress.

Lost and found

On More → Housekeeping linen, choose Lost & found. Each item shows its status, when and where it was found, and whether a photo is attached.

Record a found item: tap + (Report found item). Fill What was found and Category, choose the Room found in, add Notes, and Take photo or Choose photo. Tap Save item. You can also do this from the Work screen while cleaning a room.

Close an item: when it is collected, choose Resolve as Claimed, Returned or Disposed.

Minibar checks

A room with a stocked minibar shows Minibar check on the room board, or Minibar check due before checkout when the guest leaves today. The check also opens by itself after you mark an occupied room clean.

Enter how many of each item were used ("Leave 0 for anything untouched"). The total shows what goes on the guest's bill, plus tax. Tap Record the check. If nobody has checked the minibar that day, the front desk is asked to record the check when the guest checks out.

Report a fault

Tap Report a fault on the room board or the Work screen:

1. What is wrong: describe the problem.
2. Priority: High, Medium or Low.
3. Switch on Take room off sale? if the room cannot be sold, and set the Expected return date.
4. Tap Send report.

"This goes to the maintenance queue. If no technician is on shift, the manager and owner are alerted."

SOP checklist

More → SOP checklists lists your standard duties for the day, with Today's progress. Tap an item to tick it. Ticks made offline are kept and sent later. See My work.

If something goes wrong